Introduction

Texas Nova Cleaning ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at https://houstonnovacleaning.com, use our services, or interact with us in any way. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address when you request a quote, book a service, or contact us.
Service Information: Details about the cleaning services you request, property address, property size, scheduling preferences, and special instructions.
Payment Information: Credit card numbers, billing address, and other payment details processed securely through Stripe. We do not store your full credit card number on our servers.
Communications: Records of your communications with us, including emails, text messages, phone calls, and form submissions.
Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and other analytics data collected automatically when you visit our website.

How We Use Your Information

We use the information we collect to:

Provide, schedule, and manage cleaning services
Process payments securely through Stripe
Communicate with you about appointments, quotes, and service updates
Send promotional offers and marketing communications
Improve our website, services, and customer experience
Comply with legal obligations
Respond to your inquiries and support requests

SMS/Text Messaging Campaign

By providing your phone number and opting in, you consent to receive SMS/text messages from Texas Nova Cleaning. These messages may include appointment reminders, service confirmations, promotional offers, and other communications related to our cleaning services.

Opt-Out: You can opt out of receiving text messages at any time by texting STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us.
Help: Text HELP to any of our messages for assistance.
Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

No mobile information will be shared with third parties / affiliates for marketing / promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our business, such as Stripe for payment processing, scheduling software, and analytics providers. These providers are contractually obligated to protect your information.
Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment processing is handled by Stripe, which is PCI DSS compliant. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and deliver targeted advertising. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.

California Residents — CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. Texas Nova Cleaning does not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at sm@novacleaning.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: sm@novacleaning.com
Phone: (346) 615-8455
Location: Houston, Texas